Warranty Nimble stands by the quality of its products and is proud of its reputation in the healthcare market.
The warranty for Nimble products is against manufacturers defects and breakage in normal daily use.
Whilst the warranty period for the metal components, including poles, shelves and wire baskets is for 3 years the life cycle of the product should be at least 10 years.
Warranty for plastic baskets, rails and collars is 12 months.
You have 30 calendar days to return an item from the date you have received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item needs to be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your return. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 10 business days, depending on your method of payment.
You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your items to us, please contact us.
As a consumer, you are entitled to certain guarantees in respect of goods and services purchased from NimbleSA and FloMedical. These guarantees are called Consumer Guarantees and are not impacted by the change of mind policy or limited by a defined timeframe. The Australian Consumer Law, however does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty or defective, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If the goods or service has a major failure, you may reject the good or service and seek a refund, exchange or repair or you may keep the item and seek compensation for any drop in value. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.
Please be aware that data (including, but not limited to, images, music and video) may be lost during the assessment and repair process of electrical and electronic products. It is the responsibility of the consumer to ensure that all personal data is deleted and backed-up before returning the item to NimbleSA or FloMedical. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
Where an item is damaged through misuse, neglect or abnormal use, NimbleSA and FloMedical will not provide a refund, exchange or repair.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value
- You are also entitled to be compensated for any other reasonably foreseeable loss or damage
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
FloMedical and NimbleSA will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.